Comments on: ASDA Pet Insurance Complete Coverage for your Family http://www.petinsurancepro.com/asda-pet-insurance/ More Than Pet Insurance | Vet Pet Insurance Comparison Fri, 10 Feb 2012 20:41:31 +0000 hourly 1 By: Andrew Thomas http://www.petinsurancepro.com/asda-pet-insurance/#comment-62034 Andrew Thomas Mon, 07 Mar 2011 13:33:10 +0000 http://www.petinsurancepro.com/?p=765#comment-62034 I had to make a claim for our Yorkie who needed an operation. I sent the claim form on 28/01/11 and I'm still waiting for them to pay out. They have sent the claim form back twice despite my vet contacting them to confirm what information they needed. It has now been two months since the claim and I have really had enough. The staff are extremely unhelpful and don't seem to know what is going on - we have been given different information on several occasions. Please, if you are thinking of taking out your pet insurance with Asda go and look elsewhere. I had to make a claim for our Yorkie who needed an operation.
I sent the claim form on 28/01/11 and I’m still waiting for them to pay out.
They have sent the claim form back twice despite my vet contacting them to confirm what information they needed.

It has now been two months since the claim and I have really had enough.

The staff are extremely unhelpful and don’t seem to know what is going on – we have been given different information on several occasions.

Please, if you are thinking of taking out your pet insurance with Asda go and look elsewhere.

]]> By: Ian McDougall http://www.petinsurancepro.com/asda-pet-insurance/#comment-7313 Ian McDougall Fri, 19 Nov 2010 12:15:29 +0000 http://www.petinsurancepro.com/?p=765#comment-7313 I have insured with Asda for several years. This year in June they changed insurer from Allianz (which had been good) to QBE Europe Ltd administered by an outfit BDML Connect Services Ltd, who are abysmal. We needed to make a claim in August and it took 3 calls over 3 weeks just to get a claim form. Very sadly in September our lovely 9 year old Newfoundland collapsed and we had to let him go. The subsequent claim was paid, but we then received a letter on 27 October telling us that we had to pay the next 8 months premiums [in one hit] even though there was now no longer a pet to insure, and obviously no insurable risk for them. We went away then for 10 days and upon return on 14 November there were 2 further letters awaiting us demanding payment with the second having added a surcharge of £25 and telling us that it was being handed to a debt collector. I called their help-line and was dealt with courteously, but when put through to their credit control department the attitude could only be described as odious in the extreme. I subsequently went back to their help-line/sales dept as I refused to deal with staff with such appalling attitude, and paid up having got them to remove the arbitrarily and unwarranted surcharge If that’s Asda price you’re welcome to it I have insured with Asda for several years.
This year in June they changed insurer from Allianz (which had been good) to QBE Europe Ltd administered by an outfit BDML Connect Services Ltd, who are abysmal.
We needed to make a claim in August and it took 3 calls over 3 weeks just to get a claim form.
Very sadly in September our lovely 9 year old Newfoundland collapsed and we had to let him go.
The subsequent claim was paid, but we then received a letter on 27 October telling us that we had to pay the next 8 months premiums [in one hit] even though there was now no longer a pet to insure, and obviously no insurable risk for them.
We went away then for 10 days and upon return on 14 November there were 2 further letters awaiting us demanding payment with the second having added a surcharge of £25 and telling us that it was being handed to a debt collector.
I called their help-line and was dealt with courteously, but when put through to their credit control department the attitude could only be described as odious in the extreme.
I subsequently went back to their help-line/sales dept as I refused to deal with staff with such appalling attitude, and paid up having got them to remove the arbitrarily and unwarranted surcharge
If that’s Asda price you’re welcome to it

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